Frequently Asked Questions
Everything you need to know about your Tangelos home shopping experience.
What is the standard shipping time for furniture and decor?
Most decor items ship within 3-5 business days. For larger furniture pieces, please allow 7-14 business days for specialized freight delivery to ensure your items arrive in perfect condition.
Do you offer international shipping?
Currently, Tangelos ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What is your return policy for home goods?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused. Please note that custom-made furniture and final sale items are not eligible for return.
Are your wood products sustainably sourced?
Yes, at Tangelos, we prioritize sustainability. Our wooden furniture is crafted from FSC-certified timber, ensuring that the materials are harvested responsibly and support forest conservation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger purchases.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to our tracking portal where you can monitor your delivery's progress in real-time.